frequently asked questions

Please see below our FAQS. If you still require an answer to a question that is not here. Please do not hesitate to contact us!

Processing and Delivery Time

Orders can take up to 7 working days once payment has been received.

Delivery time is dependent on what delivery option you chose (Please see below) 

What is your return/exchange policy?
All sales are final once dispatched.
Orders can be changed before dispatch but for items of the same price.

If items that are lost and delivery chosen was not Sign for, a claim will be placed 14 days after delivery due date. Once investigated by Royal Mail, KMWT Team will update you on the dispatch of your package. This can take up to 28 days

Items that are lost and delivery chosen was Sign for, a claim will be placed 14 days after delivery due date. A replacement will be sent out within 14 days
Do you offer international shipping?

We do ship internationally, please check below for international rates. EU and United States/Canada

What are the delivery options?

All items are delivered by Royal Mail

The time frames below are estimates after dispatch. Post can be delayed - Please contact us if your order still has not arrived after 14 working days after dispatched email

If your tracking number does not work do not worry, once sent you are insured.

Royal Mail - "Sometimes, due to technical issues or human error, an item is not scanned as expected. When the item is next scanned, the system will update"

£1 - 2nd Class Delivery UK (up to 7 working days)

£1.50 - 1st Class Delivery UK (up to 5 workings days)

£3 - Signed For Delivery UK
Free signed for deliver on orders over £25 (up to 5 working days)

£10 - Track & Sign Europe (7-10 working days)

£15 - International Tracked (7-14 working days)

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